PaneScale
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On this page
  1. 01The free trial
  2. 02How to cancel a subscription
  3. 03When a cancellation takes effect
  4. 04When you get money back
  5. 05How to ask for a refund
  6. 06Chargebacks
  7. 07Your data after cancelling
  8. 08Before checkout opens
  9. —Contact

The short version

A summary to find your way. The full text below is what counts.

  • The trial ends by itself

    14 days of Pro without payment details. Nothing is charged afterwards.

  • One email cancels

    No reason, no form, no sign-in. You keep access until the paid period ends.

  • 14 days to withdraw

    Consumers in the EU can withdraw from a purchase within 14 days.

  • Mistakes refunded in full

    Double charges and charges after your cancellation took effect come back completely.

01The free trial

The trial gives you all Pro features for 14 days. You don't enter payment details, and it ends by itself — there is nothing to cancel and nothing will be charged. Your workspaces and data stay on your computer whether you buy a plan or not.

02How to cancel a subscription

You can cancel at any time and without giving a reason. Write to support@impulse-apps.de — if possible from the email address you used for the purchase, so we can find your subscription right away. Any clear message works; you can use this one:

Tosupport@impulse-apps.deSubjectCancel my PaneScale subscription
Hello Impulse Apps,

I cancel my PaneScale subscription effective at the next possible date.

Name:
Email address used for the purchase:
Plan (Core / Pro / Team):
Receipt or order number (if at hand):

Please confirm the cancellation and the end date.
Open in your email app

We confirm every cancellation by email, usually within one business day, and tell you the date your subscription ends.

Cancelling PaneScale doesn't cancel your subscriptions with Anthropic, OpenAI or other providers. Manage those in your accounts with them.

03When a cancellation takes effect

  • Monthly and yearly plans end at the end of the current billing period. You keep all paid features until then and won't be charged again.
  • Consumers whose yearly plan has already renewed can cancel at any time with one month's notice. We refund the prepaid fee for the remaining time, pro rata.
  • Team plans: seats you remove are no longer billed from the next billing period. For the plan as a whole, the notice period in your offer applies.

04When you get money back

SituationWhat you get back
You withdraw within 14 days of buying (consumers)All payments — minus a proportionate amount for the time already used, if you asked for the subscription to start right away
You were charged twice, by mistake or after your cancellation took effectThe full incorrect amount
We significantly reduce PaneScale's features and you cancel because of itThe prepaid fee for the time after the change, pro rata
Your yearly plan as a consumer has renewed and you cancelThe prepaid fee for the time after the cancellation takes effect, pro rata
PaneScale has a defect we can't fixYour statutory rights, such as a price reduction or termination with a refund
You stop using PaneScale in the middle of a periodNo refund for the rest of the period; your access continues until it ends

Fees you pay to Anthropic, OpenAI or other providers are between you and them — we can't refund them. The legal details are in sections 10, 14 and 15 of the terms, including the model withdrawal form.

05How to ask for a refund

  1. Write to support@impulse-apps.de, if possible from the email address you used for the purchase.
  2. Include the date and amount or the receipt number, and briefly what happened. For a withdrawal, a clear statement is enough — you don't have to give a reason.
  3. Never send card numbers, bank passwords, API keys or CLI sign-in tokens. We never need them.

We reply usually within one business day. Refunds go back to the original payment method through Stripe — for a withdrawal no later than 14 days after we receive it. Depending on your bank, it can take another 5 to 10 business days until the amount appears on your statement.

06Chargebacks

If something looks wrong on your statement, please write to us first. We can usually sort it out faster than a bank dispute, and without the fees a chargeback causes. Your rights with your bank or card issuer remain unaffected. While a chargeback is open, we may pause the paid features of the subscription concerned.

07Your data after cancelling

Nothing on your computer is deleted: worktrees, checkpoints, chats, runs and settings stay where they are, and your Git history stays in your repositories. To remove everything, uninstall PaneScale and delete its data folders as described in Your data. We keep billing records only as long as tax and commercial law requires — see the privacy policy.

08Before checkout opens

PaneScale is currently in early access: all features are free, with no account and no time limit, and plans cannot be bought yet. As long as that is the case, we don't take any payments — so there is nothing to cancel or refund.